30-Day Money-Back Guarantee
We want you and your dog to be happy with K9-Rx.
If you're not satisfied with your K9-Rx purchase for any reason, contact us within 30 days of delivery to request a refund of the product purchase price.
Opened pouches are eligible for the 30-Day Money-Back Guarantee.
The guarantee is limited to one opened pouch per customer or household. Additional unopened pouches from the same qualifying order may be returned within the 30-day period.
How to Request a Return or Refund
Contact info1@k9rx.com before sending a return. Please include enough information for us to locate your order and provide return instructions.
Do not send products back without first contacting K9-Rx.
Return Shipping
For ordinary satisfaction returns under the 30-Day Money-Back Guarantee, the customer is responsible for return shipping when a return is requested.
If an order is damaged, defective, or incorrect because of an error by K9-Rx, we will work with you to resolve the issue and K9-Rx will cover applicable return or replacement shipping.
Refund Amount
Qualifying satisfaction-guarantee refunds cover the product purchase price.
Original shipping charges are not refundable except when required by law or when the refund results from a damaged, defective or incorrect shipment attributable to K9-Rx.
Refunds are generally issued to the original payment method.
Opened Products
We do not necessarily require you to mail back an almost-empty opened pouch simply to prove that you tried the product.
K9-Rx may request reasonable information, photographs, packaging or return of the product when necessary to verify a claim or prevent abuse of the guarantee.
Autoship Orders
Autoship purchases are covered by the same 30-Day Money-Back Guarantee.
Requesting a refund does not automatically cancel Autoship. If you do not want future shipments, cancel your Autoship separately through your K9-Rx account or contact K9-Rx.
Autoship may be canceled at any time with no cancellation fee.
An Autoship order that has already been processed or shipped is treated as an order under this Refund & Returns Policy rather than as a retroactive subscription cancellation.
Damaged, Defective or Incorrect Orders
If your shipment arrives damaged, defective, or contains the wrong product, contact info1@k9rx.com promptly with your order information and, when useful, photographs of the package or product.
We will review the issue and arrange an appropriate refund, replacement or other resolution.
Contact
For returns or refunds, contact info1@k9rx.com.
Questions?
Email info1@k9rx.com or call 888-969-5979.