K9-Rx respects your privacy. This Privacy Policy explains the types of information we collect through our website, why we use it, and the circumstances in which it may be shared.
Information We Collect
Depending on how you use K9-Rx, we may collect information you provide such as:
- Name
- Email address
- Telephone number
- Shipping and billing address
- Account information
- Order and purchase history
- Autoship preferences
- Marketing email preferences and consent records
- Communications you send to K9-Rx
When you sign up for, confirm or unsubscribe from K9-Rx marketing emails, we keep a record of your email address, the wording you agreed to, where you signed up (at checkout or through our newsletter form), the date and time, and the IP address and browser information associated with that action.
Our website may also receive technical information associated with your visit, such as IP address, browser/device information and website activity necessary for operation, security and performance.
Payment Information
Payment transactions are processed by our payment provider. K9-Rx does not need to store your full payment-card number in its own application database in order to process your order.
Our systems may retain payment-related references or tokens supplied by the payment processor where necessary to manage orders, refunds and Autoship.
How We Use Information
We may use personal information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Operate and manage Autoship
- Maintain customer accounts
- Send transactional communications about orders, payments, shipments and subscriptions
- Send marketing emails about K9-Rx news, tips and special offers, only if you have opted in
- Respond to customer-service requests
- Prevent fraud and protect the security of the website
- Maintain and improve our services
- Comply with legal obligations
Email Communications
Transactional emails. We send emails needed to provide our services, such as order confirmations, secure sign-in links and notices about your Autoship (including changes, renewal reminders and renewal results). These are not marketing emails and are sent whether or not you subscribe to marketing emails.
Consent-verification emails. When you sign up through our newsletter form, we send a single email asking you to confirm that you requested the signup. Its only purpose is to verify your consent; it is not a marketing email, and if you do not confirm, you will not be subscribed.
Marketing emails are optional. We send marketing emails only to people who have opted in, in either of two ways:
- At checkout, by ticking the optional box (it is never pre-ticked) that says "Email me K9-Rx news, tips and special offers." Your consent is recorded when you place your order.
- Through our newsletter signup form. Newsletter signups use double opt-in: we email you a confirmation link, and you are subscribed only after you confirm. Unused confirmation links expire after 7 days.
Leaving the checkout box unticked, or not confirming a newsletter signup, does not affect your order or account. Creating an account or placing an order does not, by itself, subscribe you to marketing emails.
Unsubscribing and Withdrawing Consent
You can withdraw your consent to marketing emails at any time by using the unsubscribe link in any K9-Rx marketing email, or by contacting info1@k9rx.com.
Unsubscribing stops marketing emails. You will still receive transactional emails about your orders, account and Autoship. We keep a record of your unsubscribe so that we can honor it, and you will be subscribed again only if you opt in again.
Service Providers
We may provide information to service providers when necessary to operate K9-Rx, including providers involved in payment processing, shipping, hosting, email and website infrastructure.
These providers receive information as necessary to perform services on our behalf or as otherwise permitted by law.
We use Resend to deliver K9-Rx emails. Resend receives the recipient's email address and the content of each message in order to deliver it.
Customer Accounts and Order History
K9-Rx previously operated its online store on a different platform. When we moved to our current website, we transferred existing customer account information (such as name, email address, telephone number and addresses) and order history, so that we can continue to provide customer service, manage existing Autoship orders and keep accurate order records.
Passwords and full payment-card numbers were not transferred. Where an existing Autoship needed it, the payment processor's reference for the saved payment method was retained so the Autoship could continue. Marketing email preferences were not carried over: former customers receive K9-Rx marketing emails only if they opt in on the current website.
Signing in to your account uses a secure one-time link sent to your email address rather than a password.
Selling Personal Information
K9-Rx does not sell personal information for money.
Cookies and Similar Technologies
K9-Rx may use cookies and similar technologies necessary for website functionality, account sessions, shopping-cart operation, security and related website functions.
If additional analytics, advertising or marketing technologies are introduced, this Privacy Policy and any required consent mechanisms should be updated accordingly.
Data Retention
We retain information for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer service, accounting, fraud prevention, legal compliance and legitimate business recordkeeping.
Records of marketing consent and unsubscribe requests are kept so that we can show when and how consent was given and continue to honor opt-outs.
Security
We use reasonable administrative and technical safeguards intended to protect customer information. No internet or electronic storage system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live, applicable law may provide rights concerning your personal information, including rights to request access, correction or deletion of certain information.
To make a privacy request, contact info1@k9rx.com. We may need to verify your identity before completing a request.
Children's Privacy
The K9-Rx website is intended for adults purchasing products for their dogs and is not directed to children under 13. We do not knowingly seek to collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy periodically. The current version and effective date will appear on this page.
Contact
Privacy questions or requests may be sent to info1@k9rx.com.
Questions?
Email info1@k9rx.com or call 888-969-5979.